Microsoft Windows 7 圆4 Home Premium Edition Service Pack 1 (Build 7601) Hopefully someone understands this stuff better than myself and can help iTunes work again. If you see REMOVED in the line, well, I removed that information just in case of possible security reasons. The forth to the last line reads 'Basic connection to the store failed.' I have checked my firewalls and they are open to let Bonjour and iTunes connect. Since I can't connect to the iTunes store that might be why iTunes is taking so long to load and not working properly. I do not know what all the information means but I think there is something in there that might be causing the problem (like something under the '**** Runtime Libraries ***' or another area is missing or needs deleted). Clicking on the next button will allow you to copy the Diagnostics test. You click Help again and iTunes usually closes. Clicking on the Help button next to it takes you to a blank Help screen. Have an red dot next to 'Secure link to iTunes Store failed'. Only checked the 'Network connectivity test'. In iTunes I went to the help menu and clicked on Run diagnostics.

I have not seen any of the suggestions others have provided that has helped anyone. The standard basic first steps most of us try before reaching out for help: make sure Windows has the latest updates, make sure you are installing the latest iTunes update, remove iTunes and reinstall, turn off your antivirus, so on and so on. Can't update latest versions of apps updates because of this. After it opens, unable to connect to iTunes or app stores. I am having many of the issues with iTunes for Windows not working that everyone else has stated.

Itunes not working on windows 7